FAQ

  • Once the order is sent, it can no longer be modified. If you change your mind or wish to modify your order and you have not yet received the shipping notification, contact us as soon as possible at bonjour@feuetco.ca.

    If a candle happens to be broken or damaged during transport, please send us a photo at bonjour@feuetco.ca. We will take care of the situation so you can fully enjoy the Feu&Co experience.

  • We have a few points of sale in Quebec and are always working to expand our distribution network. Also, we have developed the discovery set , the perfect compromise before purchasing a full size candle. This set allows you to try four fragrances in mini formats in the comfort of your home for only $18.50.

  • The processing time for shipping an order is usually 1 to 2 business days. Delivery typically takes 2 business days, but this may be slightly longer for various reasons (high demand, remote provinces, etc.).

    In Quebec and Ontario, delivery is handled by Canada Post or GLS at a flat rate of $9.99, or free for orders over $85 (before taxes and promo codes). For certain orders, delivery may be handled by another carrier such as Canada Post or ICS.

    For other provinces in Canada, delivery is handled by ICS, Canpar, or Canada Post, but another service may also be used depending on the shipping address. The cost is $12.99 or free for orders over $120 (before taxes and promo codes).

    You will receive all the details, including the carrier and tracking number, once your order has shipped. Please allow up to 24 hours for the tracking number to update.

    Orders from other countries are not accepted at this time.

  • Candles with a wooden wick may require a little more maintenance, so it's important to take good care of them!

    Before each lighting, trim the wick to between 1/4" and 1/8". You can remove the burned wood with a wick trimmer , nail clippers or even your fingers. A wick that is too long can cause the flame to be too high, or on the contrary, it can go out on its own.

    Wait until all the wax on the surface has melted before blowing out the candle. The ideal burning time is between 1 and 4 hours.
    The safety instructions can be found under the candle.

  • Feu&Co candles. are made with 100% natural soy wax and the highest quality fragrance oil. They are handmade in Quebec and are both stylish and ecological.

    Phthalate-free, paraben-free, GMO-free and not tested on animals.

  • Absolutely! We are always looking for new points of sale. For more information, contact us at bonjour@feuetco.ca .

  • Write to us at bonjour@feuetco.ca and we will respond as soon as possible.