FAQ's

Are returns and exchanges accepted?
Once your order has been sent, it is no longer possible to modify it. If you ever change your mind or wish to modify your order and you haven't received the shipping notification yet, contact us asap at bonjour@feuetco.ca.

If a candle happens to be broken or damaged due to shipping, please send us a photo at bonjour@feuetco.ca. We will take care of the situation so that you can fully enjoy the Feu&Co. experience.

I would like to smell the scent before placing an order, do you have distributor/retailer?
We now have point of sale in Quebec and we're continuously working to have more. Also, we developped the Discovery Set, wich is the perfect compromise before buying a full size candle. This set allows you to try four different scents in the confort of your home for only $18,50 including shipping.

How long will it take to receive my order?
The processing time is usually 1 to 3 business days. Delivery takes 2 to 6 working days in Canada. For orders placed in Quebec, you can generally expect to receive your package within 4 working days. 
We are no longer accepting orders outside Canada and USA.

What are the tips for maintaining my candle properly?
Candles with a wooden wick may require a bit more maintenance, so it's important to take good care of it!
Before each lighting, cut the wick between 1/4" and 1/8". You can remove the burnt wood with a wick trimmer, a nail clipper or your even your fingers (when it's safe!). If the wick is too long, it may cause the flame to extinguish itself or be too high.
Wait until all of the wax on the surface has melted before you put out the candle. The ideal burn time is between 1 to 4 hours. Safety advice is under the candle.

What are candles made of? Are they really eco-responsible?
Our candles are made with 100% natural soy wax and the highest quality fragrance oil. They are hand-poured in Quebec and are both design and ecological.
Free from phthalates, parabens, GMOs and cruelty-free.

I have a store, is it possible to sell your products?
Absoutely! We're always on the lookout for new distributor. For more information, contact us at bonjour@feuetco.ca.

Your question is still unanswered?
Write to us at bonjour@feuetco.ca and we'll get back to you as soon as possible.